Posts Tagged: marketing

Social Media: Four Customer Service Tips for Brands

In the digital world, customers are reaching out to brands via social media more than more traditional forms of communication. In fact, brands now realize they need to have dedicated customer service social media staff to handle this. In some cases, customer service and regular social media staff are separate. The following article aims to provide social media customer service tips for brands. 1. Don't wait for a complaint before you interact. Think about whether you want your customer service efforts to come ... Read more